Asterion Suites & Spa is awarded with the British Airways Customer Excellence Award 2022!

Our 5-star hotel in Chania, Crete Asterion Suites & Spa is delighted to announce that it has received a British Airways Customer Excellence Award! This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest. Asterion Suites & Spa received an overall score of 4.7/5!

British Airways has recognised our hotel because it has gone to great lengths to ensure every detail is just so and often exceeding expectations when it’s mattered the most.

The Customer Excellence Award is presented every year to the top-rated hotels, based entirely on the feedback they receive from their customers. This year they are delighted to give out close to 540 awards to the top 4% of our hotels.

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers. Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of ten. Find out more about Reevoo at

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